Sometimes not all products will list on Catch. You can see on the Dashboard under the Products section any products that are not listing on Catch and the reason. This article provides the most common errors and how you can resolve them.
Sometimes not all products will list on the Catch Marketplace. In many cases these products in CatchFeeder will have actual Listing Errors
From the CatchFeeder Dashboard you will see the Listing Errors Section, click Show Errors to reveal Products with Listing Problems.
The table below provides the most common errors and how you can resolve them
| Error | Problem | How to resolve |
validation error = Skipping: Duplicate Identifier upc/93117012XXX OR validation error = Skipping: Duplicate Identifier mpn/XXXXX | Two products from your eCommerce store have the same UPC or MPN. | Edit your product data in your ecommerce store then start a full sync by clicking 'Import from..' on the dashboard in CatchFeeder |
| Product status update is still processing, waiting for a response. Please check again in 2-3 hours. | CatchFeeder has not yet had a complete response from Catch. | Product is still being processed, please check in approximately 3 hours. |
| validation error = The product linked to the new offer is different from the product linked to an old offer which has the same shop id OR validation error = The product linked to the new offer is different from the product linked to the existing offer. | These are similar issues that Catch are aware of and trying to resolve. In the meantime, you can delete the offer from within your Catch account and relist via CatchFeeder. | You will need to delete the offer in Catch, then wait 48 hours before you can re-list the product. 1. Block product in CatchFeeder. Go to Products - On Catch. 2. Delete the offer in Catch from Catch Marketplace admin . 3. Wait 48 hours. 4. Unblock the product in CatchFeeder. |
| Internal Error | It is not clear what the error received from Catch is. | Contact Catch Seller Support |
| Pending Approval | All products on Catch require approval by Catch before they will list. | Contact Catch Seller Support for approval. |
| validation error = Reference type UPC with value "932XXXXXXXXXX" is invalid. | The UPC is not correct e.g too many numbers. | Edit your product data in your ecommerce store then start a full sync by clicking 'Import from..' on the dashboard in CatchFeeder |
| validation error = price is too small | Your products must be a minimum of $5 to list on Catch. | Increase the price of your products in your ecommerce store to $5 or more. |
| validation error = No images specified. Please ensure images meet minimum size requirements of 500x500 | One or more of your product images do not meet Catch minimum size standards. | Check that your images are the required size and the image URLs are valid and have no errors. |
Cannot connect to your Catch account, the error is: Forbidden. | We cannot access your Catch account | Try generating a new API key for Catch and entering it in to Catchfeeder |
| validation error = CatchFeeder has submitted your product(s) to Catch for approval. The Catch Team manually review and check products before they will be listed, please contact Catch Tech Support for assistance. | All products on Catch require approval by Catch before they will list. | Contact Catch Tech Support here and submit a ticket for Request Product Approval |
Catch validation warning: Product not writable by seller, forbidding update | The product data was created by a different retailer. We can't update it. | You need to contact Catch sellersupport@catch.com.au to have them fix the data. |