CatchFeeder Support
Help & FAQs
What are you looking for ?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
CatchFeeder - Getting Started
How it works
7
CatchFeeder's new look
3 minute Catchfeeder overview
About CatchFeeder
CatchFeeder and Catch.com.au charges
Catch Marketplace Update - June 2020
See all 7 articles
Before you start
3
Get a Catch Account
Check Catch Data Requirements
Generate a Catch API Key
Install the App
8
Install CatchFeeder for Shopify
Install the CatchFeeder Plugin for WooCommerce
Magento 1: Install the CatchFeeder extension
Magento 2: Install the CatchFeeder Extension
BigCommerce
See all 8 articles
CatchFeeder Set Up
6
CatchFeeder Set Up Wizard
Set up checklist to sell on Catch
Set up for Retailers with existing listings on Catch
How to Get CatchFeeder Set Up to Sell on Catch
How to login
See all 6 articles
Creating and Managing Listings
Overview
3
About the Products page
Product Approval - Catch Marketplace - Updated October 2020
Product Actions
Manage your listings
13
Creating listings on Catch
Catch Marketplace Refurbished Product Policy
Listings with Variations
Add size chart to Catch listings
Common Catch Listing Errors and how to resolve them.
See all 13 articles
Managing Inventory
6
What is an active product vs a not active product?
How often is inventory synched between Catch and my eCommerce store?
When is inventory on my eCommerce store updated when an order has been made on Catch?
Are there ways to prevent overselling on Catch? Is there a stock buffer?
Can I manually change the stock/inventory quantity of a product on Catch?
See all 6 articles
Optimising Listings
6
How to add or remove additional text to the product description for Catch
How can I set up my description template on Catch?
How to change/edit product titles for Catch
Add image to listings
Edit a single product description
See all 6 articles
Category Mapping
5
Category Mapping; assigning Catch marketplace categories to your products
How to map/assign products to Catch marketplace categories
Ignoring 'promotional' retailer categories
How to delete or change a category
Using keyword filtering and creating rules
Blocking Products from Listing
9
Overview of Blocking a Product
How do I block an item from listing on a marketplace?
Block products from listing using keywords (Product and Variant Exclusions)
How long does it take for the product to be removed from Catch after it has been blocked in the system?
What happens if I block a product that is already listing?
See all 9 articles
Pricing & Promotions
6
Overview
How do I change the price of my products on Catch using the Promotions feature?
What kind of promotions can I create?
Can I have a different price on the same product in my eCommerce store and on Catch?
Can I change a promotion that is active?
See all 6 articles
CatchFeeder - Orders, Payments and Refunds
Orders
7
Managing Orders day to day
Order error - Retailer Notified Failure
Editing an Order or Changing the Order Status
Catchfeeder Safeguarding Personally Identifiable Information (PII)
Customer email address on Orders
See all 7 articles
Refunds
1
How to refund customers
CatchFeeder - Settings, Shipping
Shipping
5
Catch Marketplace | Shipping Grid | Action Required
Shipping Overview on Catch Marketplace
Free shipping
Weight Based Shipping
Lead time to Ship
Settings
1
How To Add, Update and Delete Contacts in Catch Feeder
CatchFeeder - Help for Magento Retailers
Overview
2
Here is a quick overview of how the Magento solution works
Upgrading from Magento 1 to Magento 2 and Catchfeeder
Connection and Syncing
5
Magento v1 and v2 product and inventory sync
Magento V1 Connection Troubleshooting
Magento V2 Connection Troubleshooting
Magento 2 - How to Regenerate your Catchfeeder Access Token
Magento 1 - Settings for Multiple Websites
Installation/Upgrade of the CatchFeeder Plugin for Magento v1
2
Installation/Upgrade of the CatchFeeder Magento v1 extension manually via Magento Connect Manager
Installation/Upgrade of the CatchFeeder Magento v1 extension from archive
Products
2
validation error: variants do not have unique attributes
My Products in CatchFeeder are all in a DEFAULT CATEGORY
Orders
6
Identifying CatchFeeder orders in Magento
Marking orders as shipped and sending tracking to Catch from Magento
Catchfeeder - I have an order 'Retailer Notified Failure - Cannot find a Magento mapping for shipping method'. What do I do?
Send Catch orders to different Magento Order Store ID
Add order prefix to orders
See all 6 articles
Settings and Configuration
1
I have multiple Magento 1 Stores and Websites, which one does Catch Feeder use?
CatchFeeder - Help for Shopify Retailers
Overview
0
Products
7
Why haven't all of My Shopify products imported to CatchFeeder?
Data used from Shopify in CatchFeeder
Easy View Shopify Data
Products imported from Shopify show incorrect inventory
Shopify Inventory Setting: Don't track inventory
See all 7 articles
Orders
3
Shopify Order Errors
Marking Orders as Shipped and Sending Tracking to Catch from Shopify
Set the order currency to the same as store currency in Shopify
Catch Feeder - Help for BigCommerce Retailers
Overview
0
Products
3
My BigCommerce products have not imported into CatchFeeder
How to find your BigCommerce Product IDs
Data used from BigCommerce in CatchFeeder
Orders
2
BigCommerce order errors
Marking Orders as Shipped and Sending Tracking to Catch from Bigcommerce
CatchFeeder Help for WooCommerce Retailers
Set Up
2
UPCs, EANs and ISBNs in WooCommerce
Setting tax correctly on WooCommerce products
Connection and Syncing
2
WooCommerce Connection Troubleshooting Guide, New & Existing User for Catchfeeder
Product and inventory syncing between Catch, CatchFeeder and WooCommerce
Orders
2
Marking orders as shipped in WooCommerce for Catchfeeder
Can I see the marketplace that the WooCommerce order has been bought from?
Products
3
Data used from WooCommerce in CatchFeeder
How to find your WooCommerce Product and/or Variation ID's or SKUs
How to find what WooCommerce attribute is mapped to the Catchfeeder SKU