CatchFeeder Support

Before you Start Selling 1

• Check Catch Data Requirements

Install CatchFeeder 4

• BigCommerce
• CatchFeeder IP Addresses for Magento and WooCommerce integrations
• How to Whitelist Catch and Catchfeeder IP's on Cloudflare
• Connection errors with your ecommerce store

CatchFeeder Set Up 2

• How to login
• Connection issues from CatchFeeder to Catch

How it works 6

• CatchFeeder's new look
• 3 minute Catchfeeder overview
• About CatchFeeder
• CatchFeeder and Catch.com.au charges
• Introduction to Omnivore Analytics

See all 6 articles

Overview 3

• About the Product Search Screens
• Product Actions
• NEW - View product and marketplace history in CatchFeeder

Manage your listings 18

• Catchfeeder Product Approvals Catch Marketplace
• Creating listings on Catch
• Common Catch Listing Errors and how to resolve them
• Catch Catalogue Manager
• New Catch listing errors

See all 18 articles

Managing Inventory 6

• Active products and Not Active Products
• Inventory sync time with Catch and my eCommerce store
• Inventory syncing when an order happens
• Prevent oversells using our stock buffer feature in CatchFeeder
• Changing the stock/inventory quantity of a product on Catch

See all 6 articles

Pricing & Promotions 4

• Overview or Promotions
• Change the price of your products in CatchFeeder using a promotion
• Modify an active promotion
• Stopping an active promotion

Product Actions 5

• A guide to create custom descriptions to enhance sales for CatchFeeder
• Create product names for your Catch listings
• Create stock buffer by product action for CatchFeeder
• Create size chart using a product action in CatchFeeder
• Create Catch OnePass for your listings in CatchFeeder

Category Mapping 5

• Assigning Catch Marketplace categories to your products
• Assign Catch Marketplace categories to your products
• Delete or change a product category using CatchFeeder
• Using keyword filtering and creating rules when category mapping
• Ignoring 'promotional' retailer categories using CatchFeeder

Optimising Listings 6

• Catch Keywords for CatchFeeder
• Increase your seller rating on Catch
• Add or remove text to the product description for Catch
• Set up my description template on Catch Marketplace
• Create additional image(s) using a product action for CatchFeeder

See all 6 articles

Blocking Products from Listing 9

• Overview of Blocking a Product
• Block an item from listing on a marketplace
• Exclude products from listing on Catch using exclusion and inclusion
• Length of time it takes when products are blocked on Catch
• Blocking a product that is already listing

See all 9 articles

Orders 10

• Managing Orders day to day
• Order status: Assembling
• Customer email address on Orders
• Order has the wrong product due to incorrect UPC code
• Catchfeeder Safeguarding Personally Identifiable Information (PII)

See all 10 articles

Refunds 1

• How to refund customers on Catch

Shipping 4

• Shipping Overview on Catch Marketplace
• Free shipping
• Weight Based Shipping
• Lead time to ship + Estimate Delivery Dates

Settings 1

• How To Add, Update and Delete Contacts in Catch Feeder

Overview 2

• Upgrading from Magento 1 to Magento 2 and Catchfeeder
• Here is a quick overview of how the Magento solution works

Connection and Syncing 5

• Magento v1 and v2 product and inventory sync
• Magento V1 Connection Troubleshooting
• Magento V2 Connection Troubleshooting
• Magento 2 - How to Regenerate your Catchfeeder Access Token
• Magento 1 - Settings for Multiple Websites

Installation/Upgrade of the CatchFeeder Plugin for Magento v1 0

Products 2

• Validation error: variants do not have unique attributes
• My Products in CatchFeeder are all in a DEFAULT CATEGORY

Orders 6

• Identifying CatchFeeder orders in Magento
• Marking orders as shipped and sending tracking to Catch from Magento
• Catchfeeder - I have an order 'Retailer Notified Failure - Cannot find a Magento mapping for shipping method'. What do I do?
• Send Catch orders to different Magento Order Store ID
• Add order prefix to orders

See all 6 articles

Settings and Configuration 1

• I have multiple Magento 1 Stores and Websites, which one does Catch Feeder use?

Overview 1

• Change to Shopify API 2024 / 2025 - CatchFeeder

Products 8

• Shopify products imported to CatchFeeder
• Data used from Shopify in CatchFeeder
• Easy View Shopify Data
• Products imported from Shopify show incorrect inventory
• Shopify Inventory Setting: Don't track inventory

See all 8 articles

Orders 3

• Shopify Order Errors
• Mark orders as shipped and send tracking to Catch from Shopify
• Set the order currency to the same as store currency in Shopify

Overview 0

Products 3

• My BigCommerce products have not imported into CatchFeeder
• How to find your BigCommerce Product IDs
• Data used from BigCommerce in CatchFeeder

Orders 2

• BigCommerce order errors
• Marking Orders as Shipped and Sending Tracking to Catch from Bigcommerce

Set Up 4

• UPCs EANs and ISBNs in WooCommerce
• Setting tax correctly on WooCommerce products for CatchFeeder
• WooCommerce tax setup for CatchFeeder
• Add A Custom Brand Attribute Field On WooCommerce

Connection and Syncing 2

• WooCommerce connection troubleshooting guide for Catchfeeder
• Product and inventory syncing between CatchFeeder & WooCommerce

Orders 2

• Marking orders as shipped & tracking from WooCommerce for Catchfeeder
• How to see the marketplace of your WooCommerce orders

Products 4

• Data used from WooCommerce in CatchFeeder
• How to find your WooCommerce Product IDs or SKUs
• How to find what WooCommerce attribute is mapped to the Catchfeeder SKU
• Managing variants with Woocommerce and CatchFeeder