CatchFeeder Support

How it works 4

• 3 minute Catchfeeder overview
• About CatchFeeder
• CatchFeeder and Catch.com.au charges
• Catch Marketplace Update - June 2020

Before you start 3

• Get a Catch Account
• Check Catch Data Requirements
• Generate a Catch API Key

Install the App 6

• Install CatchFeeder for Shopify
• Install the CatchFeeder Plugin for WooCommerce
• Magento 1: Install the CatchFeeder extension
• Magento 2: Install the CatchFeeder Extension
• BigCommerce

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CatchFeeder Set Up 5

• CatchFeeder Set Up Wizard
• Set up checklist
• Set up for Retailers with existing listings on Catch
• How to Get CatchFeeder Set Up to Sell on Catch
• How to login

Overview 3

• About the Products page
• Product Approval - Catch Marketplace - Updated October 2020
• Product Actions

Manage your listings 11

• Creating listings on Catch
• Catch Marketplace Refurbished Product Policy
• Listings with Variations
• Add size chart to Catch listings
• Common Catch Listing Errors and how to resolve them.

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Managing Inventory 6

• What is an active product vs a not active product?
• How often is inventory synched between Catch and my eCommerce store?
• When is inventory on my eCommerce store updated when an order has been made on Catch?
• Are there ways to prevent overselling on Catch? Is there a stock buffer?
• Can I manually change the stock/inventory quantity of a product on Catch?

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Optimising Listings 6

• How to add or remove additional text to the product description for Catch
• How can I set up my description template on Catch?
• How to change/edit product titles for Catch
• Add image to listings
• Edit a single product description

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Category Mapping 5

• Category Mapping; assigning Catch marketplace categories to your products
• How to map/assign products to Catch marketplace categories
• Ignoring 'promotional' retailer categories
• How to delete or change a category
• Using keyword filtering and creating rules

Blocking Products from Listing 9

• Overview of Blocking a Product
• How do I block an item from listing on a marketplace?
• Block products from listing using keywords (Product and Variant Exclusions)
• How long does it take for the product to be removed from Catch after it has been blocked in the system?
• What happens if I block a product that is already listing?

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Pricing & Promotions 6

• Overview
• How do I change the price of my products on Catch using the Promotions feature?
• What kind of promotions can I create?
• Can I have a different price on the same product in my eCommerce store and on Catch?
• Can I change a promotion that is active?

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Orders 7

• Managing Orders day to day
• Order error - Retailer Notified Failure
• Editing an Order or Changing the Order Status
• Catchfeeder Safeguarding Personally Identifiable Information (PII)
• Customer email address on Orders

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Refunds 1

• How to refund customers

Shipping 5

• Catch Marketplace | Shipping Grid | Action Required
• Shipping Overview on Catch Marketplace
• Free shipping
• Weight Based Shipping
• Lead time to Ship

Settings 1

• How To Add, Update and Delete Contacts in Catch Feeder

Overview 2

• Here is a quick overview of how the Magento solution works
• Upgrading from Magento 1 to Magento 2 and Catchfeeder

Connection and Syncing 5

• Magento v1 and v2 product and inventory sync
• Magento V1 Connection Troubleshooting
• Magento V2 Connection Troubleshooting
• Magento 2 - How to Regenerate your Catchfeeder Access Token
• Magento 1 - Settings for Multiple Websites

Installation/Upgrade of the CatchFeeder Plugin for Magento v1 2

• Installation/Upgrade of the CatchFeeder Magento v1 extension manually via Magento Connect Manager
• Installation/Upgrade of the CatchFeeder Magento v1 extension from archive

Products 2

• validation error: variants do not have unique attributes
• My Products in CatchFeeder are all in a DEFAULT CATEGORY

Orders 6

• Identifying CatchFeeder orders in Magento
• Marking orders as shipped and sending tracking to Catch from Magento
• Catchfeeder - I have an order 'Retailer Notified Failure - Cannot find a Magento mapping for shipping method'. What do I do?
• Send Catch orders to different Magento Order Store ID
• Add order prefix to orders

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Settings and Configuration 1

• I have multiple Magento 1 Stores and Websites, which one does Catch Feeder use?

Overview 0

Products 7

• Why haven't all of My Shopify products imported to CatchFeeder?
• Data used from Shopify in CatchFeeder
• Easy View Shopify Data
• Products imported from Shopify show incorrect inventory
• Shopify Inventory Setting: Don't track inventory

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Orders 3

• Shopify Order Errors
• Marking Orders as Shipped and Sending Tracking to Catch from Shopify
• Set the order currency to the same as store currency in Shopify

Overview 0

Products 2

• My BigCommerce products have not imported into CatchFeeder
• How to find your BigCommerce Product IDs

Orders 2

• BigCommerce order errors
• Marking Orders as Shipped and Sending Tracking to Catch from Bigcommerce

Set Up 2

• UPCs, EANs and ISBNs in WooCommerce
• Setting tax correctly on WooCommerce products

Connection and Syncing 2

• WooCommerce Connection Troubleshooting Guide, New & Existing User for Catchfeeder
• Product and inventory syncing between Catch, CatchFeeder and WooCommerce

Orders 2

• Marking orders as shipped in WooCommerce for Catchfeeder
• Can I see the marketplace that the WooCommerce order has been bought from?

Products 3

• Data used from WooCommerce in CatchFeeder
• How to find your WooCommerce Product and/or Variation ID's or SKUs
• How to find what WooCommerce attribute is mapped to the Catchfeeder SKU