TABLE OF CONTENTS

Overview

This FAQ helps you to better understand the following:

  • How lead time to ship is defined, how to set your lead times in Catch, and the effect this has on getting paid by Catch.
  • How estimating the delivery time works so that buyers on Catch will now be able to get an estimated delivery date when viewing products.   


What to know about Lead time to ship

Lead time to ship is the number of days that it takes from receiving an order to sending it. As per Catch policies, this should be either 1 or 2 days and the lead time to ship is used to determine when you get paid by Catch.


Two ways to set your lead time to ship in Catch

You can set the lead time to ship up in CatchFeeder in two ways:

  1. Set the same lead time to ship for ALL products. This is the default for all products.
    1. Go to 'Settings - Catch - General'
    2. Scroll down to 'Lead time to ship' and enter the number of days here
    3. Click 'Update settings' then go to the Dashboard and click 'Upload to Catch'
  2. Set a different lead time to ship for a group of products - useful if you have products like big and bulky items that have different handling times. A lead time to ship that is set up with a Product Group will override the default set up.
    1. First define the group of products that you want to have a different lead-time to ship than the default by going to 'Products - Product Groups'
    2. Go to 'Settings - Catch - Shipping'
    3. Click 'Add new lead time to ship' and complete the required fields. This must be a number ONLY.
    4. Click 'Save' then go to the Dashboard and click 'Upload to Catch'


Estimate Delivery Dates


The estimated delivery date is calculated by Catch and shown on a listing so that buyers of your product can see an estimated delivery date. Sellers need to provide the following fields so that Catch can estimate the   

  • Shipped-from Country: This is the offer's shipping origin (code": "location-country")
  • Shipped-from Postcode: This is the postcode of the shipping origin. (code: "location-postcode")





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How to set up Estimated Delivery Date 


  1. In Omnivore, navigate to 'Settings - Catch - General' 
  2. Scroll down to Location of your Products
  3. Select your country and postcode. Leave the Location Postcode field blank if the product shipping origin is from overseas.  
  4. Go to the Dashboard and click 'Upload to Catch'

NB: The banner on the listing in Catch may not appear if there are no previous orders. 'estimated delivery time' is calculated based on the postcode and tracking history. This means that if the seller has not provided tracking information in their previous orders, the calculation for estimated delivery time cannot be done.


Additional Resources

Catch - How does payment work?

Catch - Setting up Shipping Policies