Sometimes not all products will list on Catch. You can see on the Dashboard under the Products section any products that are not listing on Catch and the reason. This article provides the most common errors and how you can resolve them.

Sometimes not all products will list on the Catch Marketplace.  In many cases these products in CatchFeeder will have actual Listing Errors


From the CatchFeeder Dashboard you will see the Listing Errors Section, click Show Errors to reveal Products with Listing Problems.   


The table below provides the most common errors and how you can resolve them

 

ErrorProblemHow to resolve

validation error = Skipping: Duplicate Identifier upc/93117012XXX

Two products from your eCommerce store have the same UPC.

Edit your product data in your ecommerce store then start a full sync by clicking 'Import from..' on the dashboard in CatchFeeder

Product status update is still processing, waiting for a response. Please check again in 2-3 hours.
CatchFeeder has not yet had a complete response from Catch.

Product is still being processed, please check in approximately 3 hours.
validation error = The product linked to the new offer is different from the product linked to an old offer which has the same shop id

OR

validation error = The product linked to the new offer is different from the product linked to the existing offer.
These are similar issues that Catch are aware of and trying to resolve. In the meantime, you can delete the offer from within your Catch account and relist via CatchFeeder.

You will need to delete the offer in Catch, then wait 48 hours  before you can re-list the product.


1. Block product in CatchFeeder. Go to Products - On Catch.

2. Delete the offer in Catch from Catch Marketplace admin 

3. Wait 48 hours. 

4. Unblock the product in CatchFeeder.

Internal Error
It is not clear what the error received from Catch is.Contact your Catch Account Manager
Pending Approval
All products on Catch require approval by Catch before they will list.Contact your Catch Account Manager for approval.
validation error = Reference type UPC with value "932XXXXXXXXXX" is invalid.
The UPC is not correct e.g too many numbers.

Edit your product data in your ecommerce store then start a full sync by clicking 'Import from..' on the dashboard in CatchFeeder

validation error = price is too smallYour products must be a minimum of $5 to list on Catch.
Increase the price of your products in your ecommerce store to $5 or more.
validation error = No images specified. Please ensure images meet minimum size requirements of 450x367
Your images do not meet Catch standards.

There is also a known issue where this error is showing on products but images meet standards - this is being investigated.
Check that your images are the required size and the image URLs are valid and have no errors.