On occasion, an error will be reported by Shopify when we try to create the order in your Shopify system.
Below are listed the usual error messages and their explanation.
|Shopify Error Message ||Explanation|
|The product is out of stock, i.e. inventory quantity is zero in Shopify. Either increase the inventory and resend the order or cancel the order in our system and refund the customer (refunds must be done via Catch).|
The product is inactive or has been deleted from your Shopify website and can no longer be found. This can happen:
You will need to manually manage this order or cancel the order in our system and refund the customer (refunds must be done via Catch).
|Shopify has validated the email address of the customer and concluded that it is not valid.|
This could be an obvious reason, e.g. malformed email address, or a more subtle reason, e.g. : the domain name has no MX record, or the domain name does not have proper DNS records.
In this scenario it is up to you to decide if the order should proceed or should be cancelled. If you want to proceed, you will need to edit the email address in our system to a valid email address, then resend the order.
|The product or the variant cannot be found in our system, thus it cannot be sent to Shopify.|
This could happen if you've deleted the product in Shopify, make it unavailable or sometimes when it runs out of stock.
|Make sure the State field in the Address is not empty and contains a valid value.|
For Australia use the abbreviated form, eg: NSW, QLD, etc. See Postal code on this page https://en.wikipedia.org/wiki/States_and_territories_of_Australia
For New Zealand use the abbreviated form, eg: CAN, AUK, etc. See List of regions on this page https://en.wikipedia.org/wiki/Regions_of_New_Zealand
|Make sure the Country field in the Address is not empty. Also, make sure that the country is enabled in the shipping methods of your Shopify store.|
See more info here: