Help & FAQs
What are you looking for ?
Enter your search term here...
New support ticket
Check ticket status
Creating and Managing Listings
About the Products page
Manage your listings
Creating listings on Catch
Listings with Variations
Add size chart to Catch listings
Common Catch Listing Errors and how to resolve them.
See all 10 articles
What is an active product vs a not active product?
How often is inventory synched between Catch and my eCommerce store?
When is inventory on my eCommerce store updated when an order has been made on Catch?
Are there ways to prevent overselling on Catch? Is there a stock buffer?
Can I manually change the stock/inventory quantity of a product on Catch?
See all 6 articles
How to add or remove additional text to the product description for Catch
How can I set up my description template on Catch?
How to change/edit product titles for Catch
Add image to listings
Edit a single product description
Overview of Category Mapping
I’m not sure which category to map my products to, what should I do?
How do I map a product(s) to a suggested category?
If I don't want to use the suggested category, can I choose one instead?
How do I map all products from a category in my ecommerce store to a suggested category on Catch?
See all 11 articles
Blocking Products from Listing
Overview of Blocking a Product
How do I block an item from listing on a marketplace?
Block products from listing using keywords (Product and Variant Exclusions)
How long does it take for the product to be removed from Catch after it has been blocked in the system?
What happens if I block a product that is already listing?
See all 8 articles
Pricing & Promotions
How do I change the price of my products on Catch using the Promotions feature?
What kind of promotions can I create?
Can I have a different price on the same product in my eCommerce store and on Catch?
Can I change a promotion that is active?
See all 6 articles